Covid-19 Q&A

Latest information updated on May, 14th 2020

Stay up-to-date with the latest information on the COVID-19 situation for our boating friends.

PART 1: General information of COVID-19

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. Therefore, it is important to stay more than 1 meter (3 feet) away from a person who is sick. WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share updated findings. (World Health Organization, 2020)

Studies to date suggest that the virus that causes COVID-19 is mainly transmitted through contact with respiratory droplets rather than through the air. See previous answer on “How does COVID-19 spread?”  (World Health Organization, 2020)

The main way the disease spreads is through respiratory droplets expelled by someone who is coughing. The risk of catching COVID-19 from someone with no symptoms at all is very low. However, many people with COVID-19 experience only mild symptoms. This is particularly true at the early stages of the disease. It is therefore possible to catch COVID-19 from someone who has, for example, just a mild cough and does not feel ill. WHO is assessing ongoing research on the period of transmission of COVID-19 and will continue to share updated findings. (World Health Organization, 2020)

The risk of catching COVID-19 from the feces of an infected person appears to be low. While initial investigations suggest the virus may be present in feces in some cases, spread through this route is not a main feature of the outbreak. WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share new findings. Because this is a risk, however, it is another reason to clean hands regularly, after using the bathroom and before eating. (World Health Organization, 2020)

You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
    Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
  • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
    Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
  • Avoid touching eyes, nose and mouth.
    Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
    Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
  • Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.

(World Health Organization, 2020)

  • Follow the guidance outlined above (Protection measures for everyone)
  • Self-isolate by staying at home if you begin to feel unwell, even with mild symptoms such as headache, low grade fever (37.3 C or above) and slight runny nose, until you recover. If it is essential for you to have someone bring you supplies or to go out, e.g. to buy food, then wear a mask to avoid infecting other people. Why? Avoiding contact with others and visits to medical facilities will allow these facilities to operate more effectively and help protect you and others from possible COVID-19 and other viruses.
  • If you develop fever, cough and difficulty breathing, seek medical advice promptly as this may be due to a respiratory infection or other serious condition. Call in advance and tell your provider of any recent travel or contact with travelers. Why? Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also help to prevent possible spread of COVID-19 and other viruses.

(World Health Organization, 2020)

Not yet. To date, there is no vaccine and no specific antiviral medicine to prevent or treat COVID-2019. However, those affected should receive care to relieve symptoms. People with serious illness should be hospitalized. Most patients recover thanks to supportive care. Possible vaccines and some specific drug treatments are under investigation. They are being tested through clinical trials. WHO is coordinating efforts to develop vaccines and medicines to prevent and treat COVID-19. The most effective ways to protect yourself and others against COVID-19 are to frequently clean your hands, cover your cough with the bend of elbow or tissue, and maintain a distance of at least 1 meter from people who are coughing or sneezing.

(World Health Organization, 2020)

  1. Remember, a mask should only be used by health workers, care takers, and individuals with respiratory symptoms, such as fever and cough.
  2. Before touching the mask, clean hands with an alcohol-based hand rub or soap and water
  3. Take the mask and inspect it for tears or holes.
  4. Orient which side is the top side (where the metal strip is).
  5. Ensure the proper side of the mask faces outwards (the coloured side).
  6. Place the mask to your face. Pinch the metal strip or stiff edge of the mask so it moulds to the shape of your nose.
  7. Pull down the mask’s bottom so it covers your mouth and your chin.
  8. After use, take off the mask; remove the elastic loops from behind the ears while keeping the mask away from your face and clothes, to avoid touching potentially contaminated surfaces of the mask.
  9. Discard the mask in a closed bin immediately after use.
  10. Perform hand hygiene after touching or discarding the mask – Use alcohol-based hand rub or, if visibly soiled, wash your hands with soap and water.

(World Health Organization, 2020)

Travel measures that significantly interfere with international traffic may only be justified at the beginning of an outbreak, as they may allow countries to gain time, even if only a few days, to rapidly implement effective preparedness measures. Such restrictions must be based on a careful risk assessment, be proportionate to the public health risk, be short in duration, and be reconsidered regularly as the situation evolves. Travel bans to affected areas or denial of entry to passengers coming from affected areas are usually not effective in preventing the importation of cases but may have a significant economic and social impact. Temperature screening alone, at exit or entry, is not an effective way to stop international spread, since infected individuals may be in incubation period, may not express apparent symptoms early on in the course of the disease. It is more effective to provide prevention recommendation messages to travellers and to collect health declarations at arrival, with travellers’ contact details, to allow for a proper risk assessment and a possible contact tracing of incoming travellers. It is prudent for travellers who are sick to delay or avoid travel to affected areas, in particular for elderly travellers and people with chronic diseases or underlying health conditions.General recommendations for personal hygiene, cough etiquette and keeping a distance of at least one metre from persons showing symptoms remain particularly important for all travellers. Travellers returning from affected areas should self-monitor for symptoms for 14 days and follow national protocols of receiving countries. Some countries may require returning travellers to enter quarantine. If symptoms occur, such as fever, or cough or difficulty breathing, travellers are advised to contact local health care providers, preferably by phone, and inform them of their symptoms and their travel history. (World Health Organization, 2020)

PART 2: Marine Guidelines

To safeguard your health and well-being, Boat Lagoon Yachting charter team is following closely with the Phuket official Government advice and stepping up precautionary and sanitary measures.

We have implemented the following protocols based on international guidelines from healthcare institutions:

  • Daily temperature taking for Captain, crew and guests
  • Thorough sanitizing and cleaning of yacht interior, including tenders and water toys
  • Captain & crew to wear mask and protective gloves during the trip
  • Provide hygiene kit for guests onboard
  • All guests are to complete travel declaration form

Our boating friends are important to us. So, we have put together a list of protocols to take before embarkation in order to prevent any further spread of COVID-19.

Before boarding:

Before boarding the ship, crews and passengers should be asked if they have a new, continuous cough or a high temperature. If someone becomes unwell with a new, continuous cough or a high temperature, they should be sent home or to their cabin. Everyone should be reminded to wash their hands for 20 seconds more frequently than normal. Crews and passengers should be given clear instructions on what to do if they develop symptoms and how and to whom they should report this. The Master of the Ship should notify the Port Health Authority about any suspected cases of coronavirus (COVID-19) as soon as possible, who will then inform the local Health Protection Team (HPT). Appropriate use of personal protective equipment (PPE) and cleaning of surfaces that a person with symptoms has come into contact with are key measures to stop the spread of the virus.


Crew and passengers with a new, continuous cough or a high temperature should be denied embarkation or cabin isolated. All crew and passengers should be reminded of the need to report a new, continuous cough or a high temperature as soon as possible with clear instructions on what they should do and the designated person that they must report to.

During the voyage

Ships are required to notify the port of arrival of any illness on board by submitting a Maritime Declaration of Health (MDH). ( government publications, 2020)

Ensure pre-travel information is given to crew and customers and it should cover:

  • The symptoms of coronavirus (COVID-19)
  • Health risks and considerations on health services in other countries for vulnerable groups, such as elderly people or those with underlying medical conditions
  • Importance of preventive measures
  • Any pre-boarding assessment
  • Ships should ensure adequate medical supplies, equipment and PPE are available onboard.

Ship owners should provide guidance to the crew about how to recognize the signs and symptoms of COVID-19. Country-specific guidance for crew members about prevention measures should be provided to crew. Crew should be reminded of the procedures to be followed when a passenger or a crew member on board displays signs and symptoms indicative of acute respiratory disease. Source: Operational considerations for managing COVID-19 cases and outbreaks on board ships (World Health Organization & government publications, 2020)

If it is determined that there is a suspected case of COVID-19 disease on board, the outbreak management plan should be activated. The suspected case should be immediately instructed to wear a medical mask, follow cough etiquette and practice hand hygiene; the suspected case should be isolated in a predefined isolation ward, cabin, room or quarters, with the door closed. Infection control measures should be applied in accordance with WHO guidance (2, 6). The disembarkation and transfer of the suspected case to an onshore healthcare facility for further assessment and laboratory testing should be arranged as soon as possible in cooperation with the health authorities at the port. In addition to the medical personnel providing health care, all persons entering the isolation area should be appropriately trained prior to entering that area, should apply standard precautions and contact and droplet precautions as described in WHO’s guidance for infection control.  (Operational considerations for managing COVID-19 cases and outbreaks on board ships, World Health Organization, 2020)

PART 3: Local Restrictions


National Curfew of 22.00- 4.00 took effect from April, 3rd 2020 onwards until further notice.

Phuket Restriction: Phuket Governor Phakaphong Tavipatana has issued an order warning that persons in Phuket found not wearing a face mask while in a public area risk being fined up to 20,000 Thai Baht (Provincial court order: 1829/2563, April 7,2020)

Singapore: All social gatherings, such as private parties and social get-togethers with friends and relatives and family members not within the same household is banned.The workplace premises of non-essential business must not be open.

Phuket - Phuket announced to lockdown total 17 districts, by April 13th - 26th, 2020 (14 days) People are able to go out but only in their district area. Phuket is the first province where is applied this protocol

Phang-Nga - Koh Yao Yai , Phang-Nga closed down all shops must be closed from 20.00-5.00 daily from April 9th, 2020 until further notice. (Provincial announcement 8/2563, April 9th, 2020)

Samui -City municipal Closure of High-Risk Venues to curb the spread of the Coronavirus Disease 2019 (COVID-19) from Apr 7th, 2020 until further notice. ( Koh Samui municipality announcement, April 6th, 2020)

Chonburi - Chon Buri governor, Pakkhathorn Thianchai, chairman of the provincial communicable disease committee, on Wednesday approved Pattaya City’s proposal to lock down the township from 2pm on April 9th- 30th, 2020. Checkpoints will be at Central Pattaya area: Dolphin roundabout, the entrance to North Pattaya (Parinya Intersection), Central Pattaya (Arunothai Intersection), South Pattaya (Kopai Intersection) and Jomtien (Jomtien Second Road). (Bangkokpost, April 8th, 2020)

Thailand - Due to COVID-19 outbreak, all national parks, wildlife sactuaries and other protected forest areas in Thailand are closed from 25th March until further notice. Some popular tourist destinations like Similan Islands, Surin Islands are within national parks, they too are closed. National Parks will announce from when the parks reopen.

Phuket - All hotels in Phuket will have to be closed for any operations, all guests will have to check out until their last booking date with hotel. Once all of guests check out, the hotels must remain closed from April 4th ,2020 onwards until further notice. In the meantime, hotels have to declare guests' information to district officer to screen the virus and record visitors' information. (Phuket provincial announcement no. 1777/2563, April 4th,2020)

The Civil Aviation Authority of Thailand announced an extension of all flights for entering Thailand to May 31st 2020 . Extension of temporary ban on all international flights to Thailand, the ban on international passenger flights to Thailand. All flight permits granted for such period will be canceled.

From March, 23rd 2020, 23:59 hours, all short-term visitors (from anywhere in the world) will not be allowed entry into Singapore, or to transit through Singapore. Singapore has also ceased port calls for all cruise vessels.

PART 4: Charter Assistance

Thailand - Due to Phuket Provincial Court Order no.1944/2563, travel and charter agencies will be closed from April, 11th 2020 until further notice,

However, Boat  Lagoon Yachting - Charter department will continue to serve you enquiries online. For suggestions on future trips, feel free to contact: Salma  +66 8 6965 9651 or email:

Singapore - As Singaporeans are required to stay home during this period, charter services will only resume after 1 June. Feel free to start planning your mini getaway to the southern islands of Singapore. For more information, visit :

Or contact: Rayna +65 9671 6365 or email:

Our Charter team can prepare both water toys, snorkeling, diving, paddle board or even water sport activities such as jet ski, banana boat. Enjoy BBQ on flybridge with family & friends or even create special spa massage on board.

Book your yacht charter from now till October 2020 and receive a complimentary limousine pickup. Take time to start planning for future holidays later this year while enjoying these special off-peak season rates.

Contact our charter representatives for more info:

+66 8 6965 9651 / (Thailand)

+65 9671 6365 / (Singapore)

Phuket - Most marina offices will be closed following the locked down protocols from Phuket Provincial court. Please check with the respective marina’s office regarding their operations.

Singapore - Boat owners may still visit their vessels at the marina to conduct safety checks and minor housekeeping maintenance without maneuvering the craft from the berth. All boat owners are reminded to observe the prevailing guidelines by Ministry of Health (MOH).

Thailand - Yes, you are able to rent and navigate limited to Catamaran only with a valid captain license.

Unfortunately, this does not apply to our yachts due to government restriction.

Singapore - Maritime & Port Authority of Singapore has prohibited all pleasure craft movement for leisure/ cruising purposes within the Singapore port limits from April, 7th to May, 4th 2020.

Boat Lagoon Yachting Charter team understands this situation has created uncertainty and has affected many of our valued customers’ travel plans.

Hence, we have updated our cancellation policy as follows:

Should the CHARTERER wish to cancel the booking, the following cancellation fees will apply unless differently stated in the charter contract:

  • Reservation deposit (20% of full charter fee) is non - refundable
  • If the charter has been paid in full and the booking is canceled prior 14 days in advance, a partial refund of 20% of the charter fee (minus expenses) is issued.
  • There is no refund if the charter is cancelled within 14 days prior to the charter and the charterer is liable for the full charter fee.